Contact us

Support at any hour

Our support team is online 24 hours a day, seven days a week. You can reach it through the live chat icon on our site or by email. The team helps with your account, the documents for verification, deposits and withdrawals, bonuses and any game that will not load.

Payment questions

Not every payment method works in every country. If you are unsure which option suits the place where you live, ask the support team before you deposit and it will point you to the methods that work for you.

Taking a break

If you want to close your account for a while, the support team can do it for you and reopen it later. You can also set a cooling-off period or a self-exclusion yourself in your profile.

Your personal data

Questions about your personal data, requests to use your data rights and complaints about how your data is handled go to our Data Protection Officer, who works for Novatrix SRL.

Our company

Our casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under number 3-102-893958, with its registered office in the province of Cartago.