Responsible Gaming

Play for fun

Gambling should be entertainment, never a way to earn a living or to pay off debts. Keep an eye on how much time and money you spend each day. If you start to spend more than you can afford, or gambling gets in the way of daily life, use the tools below and talk to people who can help.

Personal limits

A Deposit Limit, a Loss Limit and a Wager Limit can each be set per day, per week or per month. Lowering a limit works straight away. Raising one needs confirmation by email and only happens once the current limit of that type has run out, so that nobody changes a limit on impulse.

Cooling-off

A Cooling-Off Limit starts at once and can last one week, one month, three months or six months. During that time you cannot deposit and you receive no promotions, but you can still withdraw what is left in your account. When the period ends, your account opens again by itself.

Self-exclusion

A Self-Exclusion Limit lasts 6 months, 9 months or 1 year. Your account is switched off immediately, you receive no promotions, and you cannot deposit or withdraw for the whole period. You can also ask our support team to block your account for a time of your choosing, and we will stop sending you promotional messages. If you exclude yourself for an open-ended period, your remaining balance is paid out within our limits. For a fixed period, it is paid once that period is over.

Outside help

Independent organisations such as Gamblers Anonymous, GamCare and Gambling Therapy offer advice and support to anyone worried about their gambling.

Protecting minors

Only players aged 18 or over may register. We may ask for proof of age and refuse access to anyone under the legal age. Parents can use filtering software to keep children away from gambling sites.

When we step in

We watch for signs of problem gambling, such as very long sessions, frequent large deposits and repeated requests to raise limits. If we see them, we may close the account and stop access to our games to protect the player.